Terms and Conditions

Terms & Conditions

Last Updated: August 6, 2026

Welcome to Palmy. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing or purchasing from our store, you agree to be bound by these Terms and our Privacy Policy.

1. General Conditions

  • By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the product or service without express written permission by us.

2. Products, Pricing & Accuracy

  • Product Descriptions: We make every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your monitor's display of any color will be accurate.

  • Pricing & Availability: All prices are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time without prior notice.

  • Typographical Errors: In the event a product is listed at an incorrect price due to a typographical error or oversight, we reserve the right to cancel or refuse any orders placed for that item.

3. Orders, Billing & Account Information

  • We reserve the right to limit or cancel quantities purchased per person, per household, or per order.

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, shipping address, and credit card details, so that we can complete your transactions and contact you as needed.

4. International Shipping, Customs & Duties

  • We offer international shipping to select destinations.

  • Duties and Taxes: For orders outside of our primary dispatch centers, international shipments may be subject to import duties, taxes, and custom fees levied by the destination country. The recipient is responsible for paying any additional charges for customs clearance. We have no control over these charges and cannot predict what they may be.

5. Product Use & Safety Disclaimer

  • Palmy products are designed for comfort and sensory enjoyment. Customers must adhere to all safety guidelines provided on our website and product packaging.

  • Safe Sleep Notice: Loose plush items, soft toys, or weighted objects should never be left unattended in a crib or sleep environment with infants under 12 months of age.

  • Limitation of Liability: Palmy is not liable for any damages, injuries, or losses resulting from product misuse, failure to follow age guidelines, or lack of adult supervision.

6. Intellectual Property

  • All content, branding, logos, graphics, images, and text featured on this website are the intellectual property of Palmy and are protected by applicable trademark, copyright, and trade dress laws. Unauthorized use of any brand assets is strictly prohibited.

7. Third-Party Links & Tools

  • Certain content, products, and services available via our store may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

8. Governing Law

  • These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with applicable governing laws in our primary operational jurisdiction, without regard to conflict of law principles.

9. Changes to Terms and Conditions

  • You can review the most current version of the Terms and Conditions at any time on this page.

  • We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

     

10. Contact Information

Questions about the Terms and Conditions should be sent to us at:

 

  • Email: palmy@use.startmail.com